Accounts Payable end to end invoice processing

The organization’s accounts payable process relied on a 15-person team to perform manual, repetitive tasks, which resulted in significant inefficiencies and elevated operational costs. Compounding the problem, roughly one-quarter of all invoices contained errors and could not successfully pass three-way matching, leading to delays and rework. Additionally, there was no formal approval workflow for Non-PO invoices, leaving the company vulnerable from an audit-readiness and internal-control standpoint.

The invoice processing system was transformed through automation using UiPath Document Understanding, incorporating custom validations and machine learning models to streamline operations. A “Human-in-the-Loop” workflow was introduced to manage exceptions more effectively and enhance matching accuracy. Furthermore, the solution enabled continuous improvement by implementing feedback loops and training models with supplier-specific data.

The automation initiative led to a 70% reduction in processing time for PO invoices, resulting in an overall reduction of four full-time equivalent (FTE) positions and eliminating the need for external contractors. Automated retraining processes boosted invoice accuracy to 80%, with ongoing improvements. Additionally, compliance and audit readiness were significantly enhanced by digitizing Non-PO invoice workflows and implementing standardized document storage practices.