Monthly Survey Process
A government department wanted to streamline their survey processes to meet deadlines and stop duplication in the process. Utilising the Lean Six Sigma methodology ProcessX streamlined the process which not only meet the required deadlines but add additional surveys into the process with no additional resourcing.
A Federal Government Department sent out monthly surveys to the Australian population to obtain data that supported more informed decisions making. It was imperative strict timelines were met so that data was not compromised plus could be analysed by the nominated dates. This caused undue pressure on the area with significant overtime needing to be done, resulting in a large turnover of team members.
By documenting the current end to end process, not just the one that the team at the end of the process did, it was found that there was significant duplication, re-work, and double checking. The value for our client was they now had a better understanding of the entire process, what the customer values and the estimated times specific tasks take. We then identified the opportunities to improve for the department, and then using the Agile methodology produced incremental improvements over a 3-month period.
- Established clearer ownership across process areas, significantly reducing duplication of effort, double handling, and the need for re-checking.
- Streamlined operations during the onset of the COVID-19 pandemic, enabling the team to quickly respond to emerging needs.
- Successfully designed and delivered an additional COVID impact survey, supporting critical decision-making during a time of crisis.
- Reduced overtime by 50%, despite increased workload, by optimizing workflows and leveraging team coordination.
- Maintained all survey deadlines without increasing pressure on staff, demonstrating resilience, adaptability, and strong process efficiency.
